Complaints

Tell us about your experience

You don’t have to give us your name. Either hand in a written letter, ask for a complaints form from reception or complete the form at the bottom of this page.

We encourage our patients to give feedback and, where they are unhappy, to make a complaint if we haven’t met their expectations. This is important to us because it helps us to improve the service we provide.

Patients will not be discriminated against for making a complaint and it will not have a negative effect on their treatment.

Where it is requested, advice and advocacy support will be provided to those who require it. Even if it is not requested, we may offer to arrange such assistance where it appears to us that this may be appropriate in the circumstances.

Please make us aware of your complaint as soon as you are able to do so, as this may enable us to establish the issue quicker. If this is not possible, please pass on the details of your complaint as follows:

  • Within 6 months of the incident which caused the problem, or
  • Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

Where it is requested, advice and advocacy support will be provided to those who require it. Even if it is not requested, we may offer to arrange such assistance where it appears to us that this may be appropriate in the circumstances.